As the Federal Aviation Administration moves toward the Next Generation Air
Transportation System (NextGen), new tools and capabilities will be added to Air Traffic
Control (ATC) displays. There is a growing need for standardization among systems both within
and across ATC domains. Standardization allows system developers to avoid “reinventing the
wheel” for each new system or upgrade. It allows them to reuse the lessons they have learned
when developing one system on future systems. Standardization also increases the flexibility of
the overall ATC system by allowing users to move more readily between systems while also
reducing the chance for human error. Finally, increased standardization encourages the use of
human factors guidelines and standards.
Miscommunications may broadly be applied to a range of verbal communications problems ranging from misunderstandings, such as those due to ambiguity, cultural differences, language structure, and so on, to more technical problems, such as microphone "clipping" and over-transmitting of another’s radio signal. Studies indicate that miscommunication is a pervasive problem in air traffic control and, although infrequent when considered as a percentage of daily transactions, nevertheless, has been a causal factor in numerous fatal accidents.
The facts about verbal communication come from many different fields of science. The study of verbal miscommunications in the air traffic system is part of the rapidly expanding field ofhuman factors.